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Quality Management for Organizational Excellence: Introduction to Total Quality David L. Goetsch, Stanley Davis
Publisher: Prentice Hall

I have pondered on this since 2008 when CCK08 was first introduced. ..benchmarking is introduced as the modern management tool as well as the most effective quality enhancement method". It is important to understand the definition of the term quality before discussing the total quality management, which is a much more broader term. The report published after the workshop states, "During the last decade quality assessment phenomenon called benchmarking has expanded very rapidly. There is Therefore, TQM is the art of managing the whole to achieve the excellence. As shared in my previous post, most formal institutions are adopting Total Quality Management as a framework for excellence. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in future. Benchmarking has been defined and recognized as a quality process used to compare the performance of an organization with the performance of another organization involved in the same activity. Nature of online interaction might conflict with the rigidly organized social structure of formal education, which involves prescriptive learning, standardized goals and curricula, fixed schedules, age-based grouping, classroom-based organization, and examinations. TQM is defined as both improving organization.